Return, Exchange, and Refund Policy
Returns and Exchanges for Non-Custom Products
We accept return and exchange requests for eligible non-custom products submitted within 14 calendar days after delivery.
To qualify for a return or exchange, the product must:
- Be unused and in the same condition in which it was received.
- Include the original packaging, accessories, and components.
- Include proof of purchase or the original order number.
To request a return or exchange, email support@miemiescorner.com with your order number and a clear explanation of the reason for your request. Please wait for return instructions before shipping the product. Returns sent without prior authorization might not be accepted. Once a return is approved, the product must be shipped back within 14 calendar days of receiving the return instructions.
Custom Products
Custom and personalized products are made specifically for each customer and cannot be returned, exchanged, canceled, or modified after production has started.
This restriction does not apply when a custom product arrives damaged, defective, or different from what was ordered. In these situations, please contact us so that we can review the issue and provide an appropriate solution.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If the product is damaged during shipping, defective, or incorrect due to our error, contact us at support@miemiescorner.com with your order number, a description of the issue, and clear photos.
After reviewing the claim, we will arrange a repair, replacement, or refund as appropriate. We will cover reasonable return shipping costs when the issue is caused by a product defect, shipping damage, or an error on our part.
Damage caused by accidents, misuse, negligence, improper care, or unauthorized modifications is not considered a product defect. The customer is responsible for applicable shipping and repair costs in these cases.
Return Shipping Costs
If a return is caused by an incorrect, defective, or shipping-damaged product, we will cover the authorized return shipping cost.
If a return is requested for a personal reason, such as changing your mind, ordering the wrong item, or no longer needing the product, the customer is responsible for the return shipping cost.
Any customs duties, import taxes, or other charges incurred during an international return are the customer’s responsibility unless the return is caused by our error or otherwise required by applicable law.
We do not charge a restocking fee.
Refunds
After we receive and inspect the returned product, we will notify you whether the refund has been approved.
If approved, we will issue the refund to the original payment method within 1–2 business days. After the refund is issued, the time required for the funds to appear depends on PayPal, the customer’s bank, or the card issuer. PayPal refunds generally take up to 5 business days, but some bank or card refunds may take up to 30 days.
Original shipping charges, expedited shipping charges, customs duties, and VAT are non-refundable after an order has shipped, except when the return is caused by our error, the product is defective or damaged in transit, or a refund is required by applicable law.
If you have not received your refund after the applicable payment-provider processing period, please contact us at support@miemiescorner.com.
Order Modification and Cancellation
Orders for non-custom products can be modified or canceled before shipment. After an order has shipped, it must be handled under the return process described above.
Custom products cannot be canceled or modified after production has started.
Warranty
MieMie’s Corner provides a 365-day limited warranty beginning on the date the product is delivered.
The warranty covers defects in materials and workmanship. It does not cover damage caused by accidents, misuse, negligence, improper care, normal wear and tear, or unauthorized modifications.
Contact Us
For questions about returns, exchanges, refunds, or warranty claims, contact: